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Return and Refund Policy

Refund and Return Policy

• Without a receipt, items purchased at Onlinecartshop.com, are eligible for exchange or refund as Onlinecartshop.com store credit. The refund will be calculated at the item’s lowest selling price within the last 45 days and will be issued in the form of a Onlinecartshop.com Wallet Credit for which customer may be able redeem against a fresh purchase or exchange. Some rules apply. Please see below.

• Valid photo identification is required for all non-receipted returns or exchanges. Information from the ID will be retained in a secured company-wide database to monitor the number of un-receipted returns. Onlinecartshop.com accepts the following IDs for returns: U.S., Puerto Rican, Canadian and Mexican Driver’s License; U.S. State IDs; Puerto Rican IDs; Canadian Province IDs; U.S. Military IDs; U.S. Laser Visa; Passports; Matrícula Consular Card; Puerto Rican Voter Identification Card, and Mexican Voter Registration Card. Onlinecartshop.com reserves the right to limit returns or exchanges with or without a valid receipt.

• For purchases and returns made on the website Customers must return any purchase within 7 days of delivery date to receive a refund of the sales tax. Returns made after 7 days of the purchase date will receive the refund of the purchase price excluding the sales tax.

 • At  Onlinecartshop.com customer can mark return or refund request threw there account logins or by calling at customer support number given on the website contact us details or email for the same conditions provided , purchased item should not be used and should be packed back in the same manner and should not remove any tag. This is the quickest and easiest way to return and refund or store credit. 

• By mail: o Complete the “returns” form on the invoice and return it with the item. If you do not have the invoice, please enclose your name, address, phone number,order number and the approximate date of purchase with the item and mail it to the ONLINECARTSHOP.COM  facility nearest you. Customers are responsible for the return postage. Credits can take up to 4 weeks based on shipping and processing time.The address for your return is one of the following: ONLINE CART SHOP, ONLINE SUPPORT INC. 31 Erna Ct , Millbourne PA-19082 USA .How can I return my order? Additionally, any item bought online may be returned to a Onlinecartshop.com store. Face Masks: o All sales are final for face masks (including masks sold separately and in bundles of more than one) and are not returnable. Our policy ensures that masks have not been worn or tried on. Body Jewelry/Ear Piercing Kits: o All sales are final for Body Jewelry and Ear Piercing Kits (including Belly Rings, Nose Rings, Eyebrow Rings, Captive Hoops, Ear Tapers, Ear Plugs,Circular Horseshoes) and are not returnable. Our policy ensures that body jewelry has not been worn or tried on.

• Fine Jewelry: o All Fine Jewelry and Watches must be returned within 60 days of the purchase date with a sales receipt. All watches must be returned unworn, unaltered, and in the original condition with packaging and any accompanying accessories. o Special Orders/Personalized Gifts cannot be returned after delivery and acceptance. Refer to the manufacturer’s warranty for defective watches. Certified Jewelry should be returned with the certificate.

• Fitness Trackers and Smart Watches: o Must be returned within 10 days of purchase with a sales receipt, unworn, and unaltered in original condition with packaging and any accompanying accessories o Refer to the manufacturer’s warranty for defective watches o Customer is solely responsible for removing all personal customer data, and disconnecting or unpairing the device from any other devices prior to the return. Onlinecartshop.com is not responsible for any data left on the device. Should any data be left on the device upon return, Onlinecartshop.com will delete the data and wipe the device clean. After the return is final, any content will be unrecoverable

• Custom Blinds, Shades and Draperies: o Custom Blinds, Shades, and Draperies orders are custom fabricated to your exact specifications and can only be canceled within 24 hours of the initial transaction to receive a refund. After 24 hours the order can only be returned if the product arrives damaged, was made incorrectly or has manufacturer defects.

• In-Home Custom Window Treatments: Onlinecartshop.com no longer offers this service. For inquiries call +1 646 961 1118

• Electronics/Fitness Equipment: o Electronics/Fitness equipment must be returned within 48 hours of delivery. We encourage you to inspect your merchandise upon receipt. Defects or damages must be reported within 48 hours of delivery. o Refunds will not be issued without a receipt. Prior to returning any electronic product, please remove all personal information or data from the product. Onlinecartshop.com is not responsible for personal information or data stored on any returned electronic product. o Merchandise must be returned with all accompanying manuals and accessories. Delivery fees are nonrefundable. Returns will be charged a 15% restocking fee and $85 pick up fee. o Electronics/ Fitness delivery is limited to locations within the 48 contiguous United States. Onlinecartshop.com will not deliver to known expeditors or freight forwarders. o Onlinecartshop.com is not responsible for and will have no liability for pick up or delivery by non-Onlinecartshop.com delivery agents, Electronics /Fitness delivered products should not be returned to stores. o For further questions, customers should contact Customer Service at +1 646 961 1118

• Furniture/Mattress Policy: o Furniture and Mattresses must be returned within 48 hours of delivery. We encourage you to inspect your merchandise upon receipt. o Special orders must be canceled by the next business day following order placement and cannot be returned after delivery and acceptance. o Defects or damages must be reported within 48 hours of delivery. o Refunds will not be issued without a receipt. o Delivery fees and Mattress Haul Away Service fees are non-refundable. Returns will be charged a 15% restocking fee and $85 pickup fee. o Furniture and Mattress delivery is limited to locations within the 48 contiguous United States. Onlinecartshop.com will not deliver to known expeditors or freight forwarders. o Onlinecartshop.com is not responsible for and will have no liability for pick up or delivery by non-Onlinecartshop.com delivery agents, Furniture and Mattresses should not be returned to stores. o For further questions, customers should contact Customer Service at 1-800-442-7902.

• Major Appliances Major Appliance protection plans purchased at Onlinecartshop.com is honored by a third-party provider. Samsung, LG, GE, and Frigidaire honor their respective manufacturer’s warranty agreement through the applicable warranty period. For specific questions regarding vendor information, including user/care guides warranty or rebate information and/or redemption, see contact list below: Samsung: https://www.Samsung.com/us/support LG: https://www.lg.com/us/support GE: https://www.geappliances.com/ge/service-and-support Frigidaire: https://www.Frigidaire.com For other Major Appliance questions, please contact Onlinecartshop.com Customer Care at 1-844-527-2775.

• Special Occasion Dresses: o Special Occasion dresses must be returned in their original condition with the green return tag in place. • Onlinecartshop.com / InStyle Salon: o Onlinecartshop.com Salon/The Salon by InStyle Salon returns follow the Onlinecartshop.com Store Return Policy.

• Optical: o Custom-made eyewear and unopened contact lenses may be returned for a full refund within 24 hours of customer acceptance. o Within 60 days of customer acceptance, we will exchange custom eyewear and unopened contact lenses for product of equal or lesser value, if you are unsatisfied with your purchase. Opened contact lenses may not be returned. o Eye Exams are not refundable.

• Portrait: o Photos may be returned for a full refund in the original form of payment within 60 days of the purchase date with a sales receipt. o Without a sales receipt, we will exchange the product for another product of equal or lesser value within 60 days of the purchase date (date will be verified in Onlinecartshop.com portraits system). o Digital Images and CD’s cannot be returned or exchanged.

• Gift Cards, Monogrammed Items, Personalized Items, Altered Items, Body Jewelry,Face Masks, Ear Piercing Kits, Perishable Foods and Services. What can’t be returned?

• Merchandise sold exclusively on JCP.com may have certain exclusions that apply. Shipping and handling charges are non-refundable unless the merchandise delivered was the wrong item, is damaged, defective or was shipped to a location other than the shipping address that was provided when ordered. . Manufacturers’ warranties may apply in certain situations.

• Items purchased at JCP.com are eligible for refund of the purchase price on the original method of payment. Orders purchased with PayPal will be refunded as cash when the customer is present at the point of return or as a check to the customer’s billing address when the customer is not present. What if I made the order on JCP.com? How can I return Sephora inside Onlinecartshop.com? In order to obtain a refund in the same form of payment as your purchase was originally made at (i) a Sephora inside Onlinecartshop.com (SiJCP) location, or (ii) at Sephora’s freestanding locations (Sephora Freestanding), or (iii) on JCP.com, or (iv) on Sephora.com, the merchandise must be returned within 30 days of the purchase date with a sales receipt. For receipted or verified and approved returns of merchandise purchased at a SiJCP location, Sephora Freestanding location, JCP.com or Sephora.com (including those paid through Klarna) made 31-60 days after purchase, Onlinecartshop.com offers Onlinecartshop.com store credit in the form of a Merchandise Return Voucher, which may be used for any merchandise sold at a Onlinecartshop.com location or on JCP.com. Merchandise Return Vouchers are not valid for use in Sephora Freestanding locations or on Sephora.com. The Merchandise Return Voucher has no expiration date, cannot be redeemed for cash, reloaded, transferred to others or sold and will not be replaced if lost or stolen. Onlinecartshop.com is not able to process returns of any merchandise purchased, in any location, either SiJCP or Sephora Freestanding, or on either JCP.com or Sephora.com after 60 days of the original purchase. We are happy to exchange your new or gently used purchases of merchandise made in any location, either SiJCP or Sephora Freestanding, or on either JCP.com or Sephora.com, for another product within 60 days of purchase with a receipt.

• We are happy to exchange your new or gently used purchases of merchandise made in any location, either SiJCP or Sephora Freestanding, or on either JCP.com or Sephora.com, for another product within 60 days of purchase with a receipt. Can I exchange Sephora inside Onlinecartshop.com products? How long does it take for a refund to appear on a Onlinecartshop.com Credit Card account? Refunds to a Onlinecartshop.com Credit Card typically take 3-4 days to post to your account from the day the merchandise was received. How long does it take for a refund to appear on Bank Card or Debit Card? For information about refunds to a third party credit card, contact your financial institution. It typically takes 7 – 10 days to post to your account from the day the merchandise was received. Make a purchase that’s not what you expected? Not to worry – we can help! We will gladly accept most Onlinecartshop.com and JCP.com merchandise returns in original condition. Onlinecartshop.com monitors Return Activity through the use of a third-party service and reserves the right to limit returns or exchanges with or without a receipt. Some exclusions apply. How do I return an item with a receipt?

• Items purchased at Onlinecartshop.com are eligible for exchange or refund of the purchase price on the original method of payment. Some rules and exceptions apply. Please see the sections below for more information